Refunds, cancellations & your consumer rights
General information about our policy, not legal advice. Privaproof provides tools and general information and is not a law practice.
Last updated: 6 July 2026 · The current version always lives at privaproof.com.au/refunds.
Your rights under the Australian Consumer Law
What we provide comes with guarantees that cannot be excluded under the Australian Consumer Law (ACL). Among other things, it must be supplied with due care and skill, be reasonably fit for the purpose we describe, and match its description. Nothing on this page limits those rights. We don't have a "no refunds on digital products" policy, which wouldn't be consistent with the ACL.
- If there's a major problem (for example, what you bought is significantly different from how we described it, or is unfit for its described purpose and can't easily be fixed), you can choose a refund or a replacement, and you may be entitled to compensation for reasonably foreseeable loss.
- If there's a minor problem, we'll fix it (for example, by correcting or re-supplying the document) within a reasonable time. If we can't or don't, you can seek a refund.
Our 30-day satisfaction guarantee
Beyond your ACL rights, we want you to join with confidence. If you're not happy in your first 30 days, email us for a full refund, no fuss. This is in addition to your consumer rights above, not instead of them.
Cancelling your membership
- You can cancel any time from your account, about a minute, no phone call.
- When you cancel, your membership won't renew and you won't be charged again.
- You keep access until the end of the period you've already paid for.
- Founding price: if you joined on a founding price, it stays locked while your membership is continuous. If you cancel and rejoin later, you'd come back at whatever the price is at that time.
How to request a refund or raise a problem
Email us at hello@privaproof.com.au with your account email and a short description of the issue, and we'll sort it out. We aim to respond within 2 business days. If you're not satisfied with how we handle it, you can contact your state or territory consumer-protection agency (for example NSW Fair Trading) or the ACCC.
Privaproof Pty Ltd (ABN 57 699 856 794). This policy sits alongside our Terms of Service.
General information about our policy, not legal advice.